Купуване на нефункционално приложение
Купуване на нефункционално приложение
Аз платих за това приложение Phone Tracker GPS Locate Anyone SPY , но като влезна в него ми казва , че не съм платил за пълната му функционалност . Имам на емейла си потвърждаване на покупката , но нищо! Искам си или парите или функционираща програма . Това е номера на покупката : MHFQF4J1GT!!Къде трябва да се оплача и какво изобщо мога да направя...приложението е купено от Епълстор!! Мерси : ))
Re: Купуване на нефункционално приложение
Влез си в акаунта в iTunes, избери Purchase History, намери приложението и ползвай бутончето Report a problem.
Re: Купуване на нефункционално приложение
Като го направих ме прехвърля в главното меню на Itunes и нищо!
Re: Купуване на нефункционално приложение
Хм, да, премахнали са фòрмата за докладване. Препоръчват да ползваш тази: http://www.apple.com/asia/support/itunes/contact.html
Re: Купуване на нефункционално приложение
Пуснах оплакване,сега чакам!Някаква идея какво може да се е случило : )?Мерси
Re: Купуване на нефункционално приложение
Ето и отговора от Епъл:
Hello Antony,
Steven here from iTunes Customer Support. I understand that you purchased an upgrade for "Phone Tracker GPS Locate Anyone SPY" and you would like to be refunded because the upgrade did not apply to your phone. I appreciate your desire to have these charges reversed and I am delighted to help.
Antony, after reviewing the circumstances of your case, I determined that issuing you a refund for your purchase of "Phone Tracker GPS Locate Anyone SPY" is an appropriate exception to the iTunes Store Terms and Conditions, which state that all sales are final.
You will see a credit of $1.38, plus any applicable taxes, in five to seven business days on the credit card used for that purchase.
It's my ultimate goal to make sure that I provide you with an iTunes experience that upholds to your standard of satisfaction. Antony, I am only an email away, so please let me know if you have any other questions or concerns. I'll be more than happy to assist you with whatever you need. Thank you for the opportunity to improve your iTunes experience today. I hope you have a great day.
Sincerely,
Steven
Аз съм платил 2 такси по 1.59 ЕВРО,те искат да ми върнат 1.38 ДОЛАРА...Скапаняци!!
Hello Antony,
Steven here from iTunes Customer Support. I understand that you purchased an upgrade for "Phone Tracker GPS Locate Anyone SPY" and you would like to be refunded because the upgrade did not apply to your phone. I appreciate your desire to have these charges reversed and I am delighted to help.
Antony, after reviewing the circumstances of your case, I determined that issuing you a refund for your purchase of "Phone Tracker GPS Locate Anyone SPY" is an appropriate exception to the iTunes Store Terms and Conditions, which state that all sales are final.
You will see a credit of $1.38, plus any applicable taxes, in five to seven business days on the credit card used for that purchase.
It's my ultimate goal to make sure that I provide you with an iTunes experience that upholds to your standard of satisfaction. Antony, I am only an email away, so please let me know if you have any other questions or concerns. I'll be more than happy to assist you with whatever you need. Thank you for the opportunity to improve your iTunes experience today. I hope you have a great day.
Sincerely,
Steven
Аз съм платил 2 такси по 1.59 ЕВРО,те искат да ми върнат 1.38 ДОЛАРА...Скапаняци!!